Refund policy

Return and Exchange Policy:

At JCB Tulsa, we want you to be completely satisfied with your purchase. We understand that sometimes a return or exchange may be necessary. Please take a moment to review our return and exchange policy below:

  1. Refunds: We do not offer refunds on our products. All sales are final. We encourage you to carefully review your order before completing the purchase.

  2. Exchanges: If you receive a product that is defective or damaged, we will gladly exchange it for the same item, provided that it is within 48 hours of receiving your order. Please note that exchanges are subject to product availability.

  3. Eligibility for Exchange: To be eligible for an exchange, the product must be in its original condition, unused, and unworn. It must also be in the original packaging with all tags and labels attached. We reserve the right to refuse an exchange if these conditions are not met.

  4. Exchange Process: To initiate an exchange, please contact our customer service team within 48 hours of receiving your order. Our team will guide you through the necessary steps to complete the exchange process. Please note that you may be responsible for any shipping costs associated with the exchange.

  5. Non-Exchangeable Items: For hygiene reasons, certain items cannot be exchanged, including but not limited to socks, undergarments, and accessories such as hats and earrings. We appreciate your understanding in this matter.

  6. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team immediately. We will work with you to resolve the issue and ensure that you receive a replacement item if necessary.

  7. Final Sale Items: Some products may be marked as final sale, indicating that they are not eligible for return or exchange. Please check the product description carefully before making your purchase.

Please note that our return and exchange policy applies only to purchases made directly from JCB Tulsa. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.

Thank you for choosing JCB Tulsa. We appreciate your support!

Best regards, The JCB Tulsa Team